Shipping policy

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Shipping Policy

We are committed to delivering your order quickly, safely, and transparently. This Shipping Policy explains how we process orders, estimated delivery times, shipping costs, and your rights as an EU customer.

When we refer to “shipping” or “delivery,” we are describing the process required to prepare, dispatch, and transport your order from our facility to your address. We work with trusted carriers to ensure reliable delivery across Germany and the European Union.

Where We Ship

We currently ship to the following regions:

Germany
All European Union countries

If your country does not appear at checkout, shipping is not available to that destination at this time.

Processing Time

Once your order is placed and the payment is confirmed, we typically process it within 1–3 business days.
Orders placed on weekends or public holidays are processed on the next business day.

You will receive a confirmation email when your order has been shipped.

Estimated Delivery Times

Delivery time depends on your location:

Germany: 2–5 business days
EU countries: 3–10 business days

These delivery windows are estimates. Delays may occur due to carrier issues, holiday periods, customs processing (for non‑EU regions), or other circumstances beyond our control.

Shipping Costs

Shipping fees are calculated automatically during checkout based on:

destination country
package size and weight
selected delivery method

All charges are displayed before completing your order.

Carriers We Use

We ship using reliable logistics partners, such as:

DHL
Deutsche Post
Local EU postal carriers

A tracking number will be provided when available so you can monitor your delivery.

Incorrect or Incomplete Addresses

Please ensure that your shipping information is accurate at checkout.
We are not responsible for packages lost or returned due to incorrect or incomplete addresses.

If a package is returned to us for this reason, the customer is responsible for the cost of reshipment.

Lost or Damaged Shipments

If your package arrives damaged or does not arrive within the expected timeframe, please contact us at hellotarada.eu@gmail.com.

We will assist you by opening a claim with the carrier and working to resolve the issue as quickly as possible.

Customs, Duties, and Taxes

If we begin shipping outside the EU in the future, customs fees or import taxes may apply depending on your country’s regulations.

For deliveries within the EU, no customs duties apply.

Right of Withdrawal (14‑Day EU Return Window)

As an EU consumer, you have a 14‑day right of withdrawal for online purchases.
This means you may return your order within 14 days of receiving it, without needing to provide a reason.

Further details are provided in our Return & Refund Policy.